Complaints Procedure.

Complaints Procedure:

We aim to offer our clients an efficient and effective service. We welcome suggestions on how this can be improved however should there be any aspect of our service with which you are unhappy with, this will be addressed in accordance with our Procedure for Complaints Handling. This note sets out the procedure we will follow in dealing with a complaint.

A relevant departmental manager has been appointed to deal with all complaints and you should not hesitate to contact that person. Details are set out below:

Mrs Amber Sekhri
Clever Property Ltd
35-41 Tagwright House
Westland Place
N1 7LP
Telephone 0208 257 8202

Where your complaint is initially made orally, you will be requested to send a written summary of your complaint to the person dealing with it.

Once we have received your written summary of the complaint, we will contact you in writing within 7 working days to inform you of our understanding of the circumstances leading to your complaint. You will be invited to make any comments that you may have in relation to this.

Within 21 working days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.

If you are dissatisfied with any aspect of our handling of your complaint, you should contact:

Miss Anisha Chauhan
Tagwright House
35-41 Westland Place
N1 7LP
Telephone 0208 257 8202

Who will personally conduct a separate review of your complaint and contact you within 14 working days to inform you of the conclusion of this review.

If the complaint has still not been resolved to your satisfaction we agree to the referral of your complaint to the Property Ombudsman who can be reached at the following address:-

The Property Ombudsman
Beckett House
4 Bridge Street
Wiltshire SP1 2LX
Tel: 01722 333306
Fax: 01722 332296